All hair and tattoo services are non-refundable. If you have any questions about this policy please email us at hello@marlowegeneral.com.
Most of our hair products are eligible for a buy-back program. This means if you have 50% or more left, and it is not expired, we will refund you for the product.
For general store items, we have a 30 day return policy with receipt (electronic receipt is okay!). To be eligible for a return on a general store item, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging.
To start a return, you can contact us at hello@marlowegeneral.com, or stop by the store during business hours.
You can always contact us for any return questions at hello@marlowegeneral.com.
Exceptions / non-returnable items
Some items will not be eligible for return, such as damaged or used general store items. All charges incurred for hair or tattoo services are non-refundable, including deposits made for tattoo appointments, in the event of a cancellation.
Unfortunately, we cannot accept returns on sale items or gift cards.